risual support blog

We came across this issue today, where we were unable to access a Servers ILO due to someone leaving the remote console session open.

The following error was displayed

Remote Console is unavailable. It is already in use by a different client

We needed to access the servers ILO pretty quickly, so we had to end the other users ILO remote control session.

To do this do the following.

1, Go to System Status on the homepage and select diagnostics

2, Now press reset which will reset all connections to the ILO and then enable you to access the remote console on the ILO

Daniel Davies

You may come across this issue if you have the “HP System Homepage” configured on your server. Basically when you open the system homepage you expect to see NIC, Power, System, Processor , temperature information etc.

However you are seeing no information and the System Model is showing as unknown.

We came across this issue to the resolution for this  was to change the security settings of the SNMP Service to the same as the below screenshot.

SNMP SETTINGS

Public – Read Only

You do this by going into the properties of the SNMP Service and going to the security tab and simply adding the name in.

Once you have edited the security settings you will need to restart the SNMP service and your homepage should be working for you.

Thank You

Daniel Davies