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	<title>risual support blog &#187; Uncategorized</title>
	<atom:link href="http://support.risualblogs.com/blog/category/uncategorized/feed/" rel="self" type="application/rss+xml" />
	<link>http://support.risualblogs.com/blog</link>
	<description>notes from the frontline</description>
	<lastBuildDate>Tue, 07 Feb 2012 13:33:50 +0000</lastBuildDate>
	<language>en</language>
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		<item>
		<title>&#8220;The user has insufficient access rights&#8221; error when trying to set Send as permissions on a mailbox in Exchange 2010</title>
		<link>http://support.risualblogs.com/blog/2012/02/07/the-user-has-insufficient-access-rights-error-when-trying-to-set-send-as-permissions-on-a-mailbox-in-exchange-2010/</link>
		<comments>http://support.risualblogs.com/blog/2012/02/07/the-user-has-insufficient-access-rights-error-when-trying-to-set-send-as-permissions-on-a-mailbox-in-exchange-2010/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 13:33:50 +0000</pubDate>
		<dc:creator>Daniel Davies</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/02/07/the-user-has-insufficient-access-rights-error-when-trying-to-set-send-as-permissions-on-a-mailbox-in-exchange-2010/</guid>
		<description><![CDATA[We came across an issue today when we were trying to set Send As permissions for a specific mailbox and recieved the below error on Exchange 2010. “Error: Active Directory operation failed on DC.domain.com. This error is not retriable. Additional information: Access is denied. Active directory response: 00000005: SecErr: DSID-03151E07, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 [...]]]></description>
			<content:encoded><![CDATA[<p>We came across an issue today when we were trying to set Send As permissions for a specific mailbox and recieved the below error on Exchange 2010.</p>
<p><font color="#ff0000">“</font><font color="#ff0000"><strong>Error:       <br />Active Directory operation failed on DC.domain.com. This error is not retriable. Additional information: Access is</strong> </font><strong><font color="#ff0000">denied.       <br />Active directory response: 00000005: SecErr: DSID-03151E07, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0</font></strong></p>
<p><strong><font color="#ff0000">The user has insufficient access rights.”</font></strong></p>
<p><strong>Resolution</strong></p>
<p>To resolve this we had to do the following</p>
<p>1, Open Active Directory Users and Computers and View advanced features</p>
<p>2, Find the user account for the mailbox with the issue and go to the properties of this account</p>
<p>3, Go to the security tab and hit advanced</p>
<p>4, Now check the box that says include inheritable permission and apply this setting</p>
<p><a href="http://support.risualblogs.com/blog/files/2010/01/image19.png"><img border="0" alt="image" src="http://support.risualblogs.com/blog/files/2010/01/image_thumb19.png" width="396" height="270" /></a></p>
<p>5, Now when you set the send as permission and all works <img style="border-bottom-style: none;border-left-style: none;border-top-style: none;border-right-style: none" class="wlEmoticon wlEmoticon-smile" alt="Smile" src="http://support.risualblogs.com/blog/files/2012/02/wlEmoticon-smile2.png" /></p>
<p><strong><font color="#ff0000">“Completed</font></strong></p>
<p><strong><font color="#ff0000">Exchange Management Shell command completed:       <br />Add-ADPermission -Identity &#8216;CN=User,OU=Users OU,DC=Domain=DC=com&#8217; -User &#8216;Domain\User1&#8242; -ExtendedRights &#8216;Send-as&#8217;</font></strong></p>
<p><strong><font color="#ff0000">Elapsed Time: 00:00:00”</font></strong></p>
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		<item>
		<title>Remote Assistance Quick Connect</title>
		<link>http://support.risualblogs.com/blog/2012/02/06/remote-assistance-quick-connect/</link>
		<comments>http://support.risualblogs.com/blog/2012/02/06/remote-assistance-quick-connect/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 16:47:58 +0000</pubDate>
		<dc:creator>paulw</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Windows 7]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/02/06/remote-assistance-quick-connect/</guid>
		<description><![CDATA[Here is a command line that can be used to connect to the users PC without having to go through setting up an invitation file and a password: msra.exe /offerRA HOSTNAME or msra.exe /offerRA IP Address If you get the following message: You need to ensure that you are running the command as a user [...]]]></description>
			<content:encoded><![CDATA[<p>Here is a command line that can be used to connect to the users PC without having to go through setting up an invitation file and a password: </p>
<p><strong>msra.exe /offerRA HOSTNAME </strong></p>
<p><strong>or</strong></p>
<p><strong>msra.exe /offerRA IP Address </strong></p>
<p>If you get the following message:</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/image1.png"><img style="border-bottom: 0px;border-left: 0px;margin: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/02/image_thumb1.png" width="244" height="185" /></a></p>
<p>You need to ensure that you are running the command as a user that is a member of the local group “Offer Remote Assistance Helpers”:</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/image2.png"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/02/image_thumb2.png" width="600" height="21" /></a></p>
<p>Cheers</p>
<p>Paul </p>
]]></content:encoded>
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		<title>Add Email Address Aliases in Exchange 2010</title>
		<link>http://support.risualblogs.com/blog/2012/02/06/add-email-address-aliases-in-exchange-2010/</link>
		<comments>http://support.risualblogs.com/blog/2012/02/06/add-email-address-aliases-in-exchange-2010/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 13:59:31 +0000</pubDate>
		<dc:creator>Daniel Davies</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/02/06/add-email-address-aliases-in-exchange-2010/</guid>
		<description><![CDATA[We recently needed to add a Secondary Email address to a mailbox in Exchange 2010. Please see the command below on how to do this (In this example the user is test@test.com and he would like the secondary email address to be test1@risual.com) Run the below from the Exchange management shell. Set-Mailbox&#160;test@test.com -EmailAddresses @{add=&#34;test1@test.com&#34;}]]></description>
			<content:encoded><![CDATA[<p>We recently needed to add a Secondary Email address to a mailbox in Exchange 2010.</p>
<p>Please see the command below on how to do this (In this example the user is <strong><font color="#ff0000">test@test.com</font></strong> and he would like the secondary email address to be <font color="#ff0000"><strong><a href="mailto:test1@risual.com">test1@risual.com</a></strong><font color="#000000">)</font></font></p>
<p>Run the below from the Exchange management shell.</p>
<p><strong>Set-Mailbox</strong>&#160;<strong><font color="#ff0000">test@test.com</font> -EmailAddresses @{add=&quot;<font color="#ff0000">test1@</font><font color="#ff0000">test.com</font>&quot;}</strong></p>
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		<title>Issue with CRM 2011 after uninstalling x64 Version and Installing x86 Version</title>
		<link>http://support.risualblogs.com/blog/2012/02/03/issue-with-crm-2011-after-uninstalling-x64-version-and-installing-x86-version/</link>
		<comments>http://support.risualblogs.com/blog/2012/02/03/issue-with-crm-2011-after-uninstalling-x64-version-and-installing-x86-version/#comments</comments>
		<pubDate>Fri, 03 Feb 2012 14:32:52 +0000</pubDate>
		<dc:creator>Daniel Davies</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/02/03/issue-with-crm-2011-after-uninstalling-x64-version-and-installing-x86-version/</guid>
		<description><![CDATA[We had an issues recently on a client machine , when reinstalling a CRM 2011 client from x64 to x86. Once we reinstalled the x86 version we were unable to run the CRM Configuration wizard and if we opened outlook the CRM add-in appeared to be there but was not functional at all. Resolution To [...]]]></description>
			<content:encoded><![CDATA[<p> We had an issues recently on a client machine , when reinstalling a CRM 2011 client from x64 to x86.</p>
<p>Once we reinstalled the x86 version we were unable to run the CRM Configuration wizard and if we opened outlook the CRM add-in appeared to be there but was not functional at all.</p>
<p><strong>Resolution</strong></p>
<p>To fix this we did the following</p>
<p>1, Uninstall the CRM 2011 Client</p>
<p>2,Open Registry Editor</p>
<p>3, Delete the following key “HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/image.png"><img style="border-bottom: 0px;border-left: 0px;margin: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/02/image_thumb.png" width="803" height="430" /></a></p>
<p>4, Re-install CRM Client and it all works <img style="border-bottom-style: none;border-left-style: none;border-top-style: none;border-right-style: none" class="wlEmoticon wlEmoticon-smile" alt="Smile" src="http://support.risualblogs.com/blog/files/2012/02/wlEmoticon-smile1.png" /></p>
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		<title>A connection was abortively closed after one of the peers sent an RST packet</title>
		<link>http://support.risualblogs.com/blog/2012/02/02/a-connection-was-abortively-closed-after-one-of-the-peers-sent-an-rst-packet/</link>
		<comments>http://support.risualblogs.com/blog/2012/02/02/a-connection-was-abortively-closed-after-one-of-the-peers-sent-an-rst-packet/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 11:24:00 +0000</pubDate>
		<dc:creator>Daniel Davies</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/02/02/a-connection-was-abortively-closed-after-one-of-the-peers-sent-an-rst-packet/</guid>
		<description><![CDATA[We had an issue recently trying to RDP to our newly created TMG server. We had allowed the machine we were using to connect to the server in the TMG’s Server System policy. When running logging in TMG we could see the RDP server hitting the server but then immediately getting a closed connection with [...]]]></description>
			<content:encoded><![CDATA[<p>We had an issue recently trying to RDP to our newly created TMG server. We had allowed the machine we were using to connect to the server in the TMG’s Server System policy.</p>
<p>When running logging in TMG we could see the RDP server hitting the server but then immediately getting a closed connection with the following message “<strong>A connection was abortively closed after one of the peers sent an RST packet</strong>”</p>
<p><strong>Resolution</strong></p>
<p>1.&#160; First Log onto your TMG Server</p>
<p>2. Right-click the highlighted icon and choose “Open Network and Sharing Center”</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/clip_image001.jpg"><img style="border-bottom: 0px;border-left: 0px;margin: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="clip_image001" src="http://support.risualblogs.com/blog/files/2012/02/clip_image001_thumb.jpg" width="244" height="72" /></a></p>
<p>3. If you then choose “Change Adapter Settings”</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/clip_image002.jpg"><img style="border-bottom: 0px;border-left: 0px;margin: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="clip_image002" src="http://support.risualblogs.com/blog/files/2012/02/clip_image002_thumb.jpg" width="244" height="163" /></a></p>
<p>4. If you know right click the Adapter for you Internal Network named LAN and press properties and make note of the name of the adapter.</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/clip_image004.jpg"><img style="border-bottom: 0px;border-left: 0px;margin: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="clip_image004" src="http://support.risualblogs.com/blog/files/2012/02/clip_image004_thumb.jpg" width="244" height="183" /></a></p>
<p>5. If we now go to START &gt; Administrative Tools &gt; Remote Desktop Services &gt; Remote Desktop Host Configuration</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/clip_image005.jpg"><img style="border-bottom: 0px;border-left: 0px;margin: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="clip_image005" src="http://support.risualblogs.com/blog/files/2012/02/clip_image005_thumb.jpg" width="244" height="173" /></a></p>
<p>6. You Should see a connection named RDP-Tcp if you select this and then Disable and Re-enable the connection</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/clip_image007.jpg"><img style="border-bottom: 0px;border-left: 0px;margin: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="clip_image007" src="http://support.risualblogs.com/blog/files/2012/02/clip_image007_thumb.jpg" width="244" height="44" /></a></p>
<p>7. If you know right click the connection named RDP-Tcp and choose properties</p>
<p>8. If you then navigate to the Network Adapter tab and choose the Internal Network adapter we found out in Step 4 and choose ok</p>
<p>9. If you then disable and re-enable the connection again</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/02/clip_image0071.jpg"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="clip_image007[1]" src="http://support.risualblogs.com/blog/files/2012/02/clip_image0071_thumb.jpg" width="244" height="44" /></a></p>
<p>&#160;</p>
<p>After this all worked again even after a reboot <img style="border-bottom-style: none;border-left-style: none;border-top-style: none;border-right-style: none" class="wlEmoticon wlEmoticon-smile" alt="Smile" src="http://support.risualblogs.com/blog/files/2012/02/wlEmoticon-smile.png" /></p>
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		<title>Unable to remove additional mailboxes from Outlook</title>
		<link>http://support.risualblogs.com/blog/2012/01/27/unable-to-remove-additional-mailboxes-from-outlook/</link>
		<comments>http://support.risualblogs.com/blog/2012/01/27/unable-to-remove-additional-mailboxes-from-outlook/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 16:54:34 +0000</pubDate>
		<dc:creator>Jovan Davis</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Outlook]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/01/27/unable-to-remove-additional-mailboxes-from-outlook/</guid>
		<description><![CDATA[After adding additional mailboxes to Outlook (Tools &#62; Email Account &#62; Change &#62; More Settings &#62; Advanced &#62; Add), when you retrace your steps you may find that you are unable to remove the additional mailbox(es) because it isn&#8217;t listed, even though the mailbox is still visible in the main Outlook pane. When right-clicking on [...]]]></description>
			<content:encoded><![CDATA[<p>After adding additional mailboxes to Outlook (Tools &gt; Email Account &gt; Change &gt; More Settings &gt; Advanced &gt; Add), when you retrace your steps you may find that you are unable to remove the additional mailbox(es) because it isn&#8217;t listed, even though the mailbox is still visible in the main Outlook pane. When right-clicking on the mailbox and selecting “Close Mailbox – <em>Name” </em>you may receive the following error:</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/01/image22.png"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb22.png" width="686" height="117" /></a></p>
<p><strong>Solution:</strong></p>
<p>Navigate to the following in the registry:</p>
<p><strong>HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Default</strong></p>
<p>Look through each of the folders, and delete the folder that correspond to the additional mailbox(es) causing an issue.</p>
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		<title>Exchange 2010 Rollup 6 for Exchange 2007 SP3 Released</title>
		<link>http://support.risualblogs.com/blog/2012/01/27/exchange-2010-rollup-6-for-exchange-2007-sp3-released/</link>
		<comments>http://support.risualblogs.com/blog/2012/01/27/exchange-2010-rollup-6-for-exchange-2007-sp3-released/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 10:22:33 +0000</pubDate>
		<dc:creator>Daniel Davies</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/01/27/exchange-2010-rollup-6-for-exchange-2007-sp3-released/</guid>
		<description><![CDATA[Just to let you know Exchange 2007 SP3 Rollup 6 has been released You can download the rollup from http://www.microsoft.com/download/en/details.aspx?id=28751 Rollup 6&#160; contains the following fixes (Referenced from http://support.microsoft.com/?kbid=2608656) 2289607 - The week numbers displayed in OWA do not match the week numbers displayed in Outlook for English users and French users in an Exchange [...]]]></description>
			<content:encoded><![CDATA[<p>Just to let you know Exchange 2007 SP3 Rollup 6 has been released <img style="border-bottom-style: none;border-left-style: none;border-top-style: none;border-right-style: none" class="wlEmoticon wlEmoticon-smile" alt="Smile" src="http://support.risualblogs.com/blog/files/2012/01/wlEmoticon-smile8.png" /></p>
<p>You can download the rollup from <a title="http://www.microsoft.com/download/en/details.aspx?id=28751" href="http://www.microsoft.com/download/en/details.aspx?id=28751">http://www.microsoft.com/download/en/details.aspx?id=28751</a></p>
<p>Rollup 6&#160; contains the following fixes (Referenced from <a title="http://support.microsoft.com/?kbid=2608656" href="http://support.microsoft.com/?kbid=2608656">http://support.microsoft.com/?kbid=2608656</a>)</p>
<ul>
<li><strong>2289607 -</strong> The week numbers displayed in OWA do not match the week numbers displayed in Outlook for English users and French users in an Exchange Server 2007 environment </li>
<li><strong>2498852 -</strong> &quot;0&#215;80041606&quot; error message when you perform a prefix search by using Outlook in online mode in an Exchange Server 2007 environment </li>
<li><strong>2499841 -</strong> An arrow icon does not appear after you change the email message subject by using OWA in an Exchange Server 2007 SP3 environment </li>
<li><strong>2523695</strong> &#8211; A &quot;System.ArgumentOutOfRangeException&quot; exception occurs when you click the &quot;Scheduling Assistant&quot; tab in Exchange Server 2007 OWA </li>
<li><strong>2545080 -</strong> Users in a source forest cannot view the free/busy information of mailboxes in a target forest when the cross-forest Availability service is configured between two Exchange Server 2007 forests </li>
<li><strong>2571391 &#8211; </strong>Applications or services that depend on the Remote Registry service may stop working in an Exchange Server 2007 environment </li>
<li><strong>2572010</strong> &#8211; The Microsoft Exchange Information Store service may crash after you run the Test-ExchangeSearch cmdlet in an Exchange Server 2007 environment </li>
<li><strong>2575360</strong>&#160; &#8211; A new feature is available to automatically stop the Microsoft Exchange Information Store service when a time-out is detected in an Exchange Server 2007 SP3 environment </li>
<li><strong>2591655</strong> &#8211; A journaling report remains in the submission queue when an email message is delivered successfully in an Exchange Server 2007 environment </li>
<li><strong>2598980</strong> &#8211; The PidLidClipEnd property of a recurring meeting request has an incorrect value in an Exchange Server 2007 environment </li>
<li><strong>2616427</strong> &#8211; An Outlook Anywhere client loses connection when a GC server restarts in an Exchange Server 2007 environment </li>
<li><strong>2617784</strong> &#8211; Journal reports are expired or lost when the Microsoft Exchange Transport service is restarted in an Exchange Server 2007 environment </li>
<li><strong>2626217</strong> &#8211; Certain changes to address lists may not be updated in an Exchange Server 2007 environment </li>
<li><strong>2629790</strong> &#8211; The Exchange IMAP4 service may stop responding on an Exchange Server 2007 Client Access server when users access mailboxes that are hosted on Exchange Server 2003 servers </li>
<li><strong>2633801</strong> &#8211; The SCOM 2007 SP1 server cannot alert certain issues in an Exchange Server 2007 organization </li>
<li><strong>914533</strong> &#8211; The Microsoft Exchange Information Store service may stop responding on an Exchange Server 2007 server </li>
<li><strong>976977</strong> &#8211; The scroll bar does not work in OWA when there are more than 22 all-day event calendar items in an Exchange Server 2007 user’s calendar </li>
<li><strong>2641312</strong> &#8211; The update tracking information option does not work in an Exchange Server 2007 environment </li>
<li><strong>2653334</strong> &#8211; The reseed process is unsuccessful on the SCR passive node when the circular logging feature is enabled in an Exchange Server 2007 environment </li>
<li><strong>2656040</strong> &#8211; An Exchange Server 2007 Client Access server may respond slowly or stop responding when users try to synchronize the Exchange ActiveSync devices with their mailboxes </li>
<li><strong>2658613</strong> &#8211; The &quot;PidLidClipEnd&quot; property of a no ending recurring meeting request is set to an incorrect value in an Exchange Server 2007 environment</li>
</ul>
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		<title>Lync 2010 continuously asks for credentials after signing in, after a password change</title>
		<link>http://support.risualblogs.com/blog/2012/01/24/lync-2010-continuously-asks-for-credentials-after-signing-in-after-a-password-change/</link>
		<comments>http://support.risualblogs.com/blog/2012/01/24/lync-2010-continuously-asks-for-credentials-after-signing-in-after-a-password-change/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 16:17:18 +0000</pubDate>
		<dc:creator>Jovan Davis</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[EWS]]></category>
		<category><![CDATA[Lync 2010]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/01/24/lync-2010-continuously-asks-for-credentials-after-signing-in-after-a-password-change/</guid>
		<description><![CDATA[After resetting your password and signing into Lync, you may be repeatedly prompted to enter a user name and password so Lync can connect to Outlook. See below: Solution Remove the Microsoft_OC1:uri=username@domain.com:specific:EWS1 entry from Credential Manager (Windows Vault)]]></description>
			<content:encoded><![CDATA[<p>After resetting your password and signing into Lync, you may be repeatedly prompted to enter a user name and password so Lync can connect to Outlook. See below:</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/01/image21.png"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb21.png" width="329" height="261" /></a></p>
<p><strong>Solution</strong></p>
<p>Remove the Microsoft_OC1:uri=username@domain.com:specific:EWS1 entry from Credential Manager (Windows Vault)</p>
]]></content:encoded>
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		<item>
		<title>DPM 2010 EUR Issue Previous Versions not appearing on Certain Folders/Shares</title>
		<link>http://support.risualblogs.com/blog/2012/01/24/dpm-2010-eur-issue-previous-versions-not-appearing-on-certain-foldersshares-2/</link>
		<comments>http://support.risualblogs.com/blog/2012/01/24/dpm-2010-eur-issue-previous-versions-not-appearing-on-certain-foldersshares-2/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 14:07:43 +0000</pubDate>
		<dc:creator>Daniel Davies</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/01/24/dpm-2010-eur-issue-previous-versions-not-appearing-on-certain-foldersshares-2/</guid>
		<description><![CDATA[We had an issue recently with End User Recovery for DPM 2010&#160; recently , where on certain shares on a file server we were backing up didn&#8217;t show previous versions, with the following error “There are no previous versions available”. Working Previous version on file share Failing Previous versions on the same file share To [...]]]></description>
			<content:encoded><![CDATA[<p> We had an issue recently with End User Recovery for DPM 2010&#160; recently , where on certain shares on a file server we were backing up didn&#8217;t show previous versions, with the following error “There are no previous versions available”.</p>
<p><strong>Working Previous version on file share</strong> </p>
<p><a href="http://support.risualblogs.com/blog/files/2012/01/image17.png"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb17.png" width="303" height="352" /></a></p>
<p><strong>Failing Previous versions on the same file share</strong> </p>
<p><a href="http://support.risualblogs.com/blog/files/2012/01/image18.png"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb18.png" width="310" height="330" /></a></p>
<p>To resolve this issue we had to do the following </p>
<ul>
<li>First log on your DPM 2010 server</li>
<li> Open Server Manger</li>
<ul>
<li>Expand Roles &gt; File Services</li>
<li>Choose Share and Storage management</li>
<li>Navigate to the Shares tab</li>
<li>Now right click the share thats shows no recovery points and choose Stop Sharing</li>
</ul>
</ul>
<p><a href="http://support.risualblogs.com/blog/files/2012/01/image19.png"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb19.png" width="631" height="124" /></a></p>
<p>Now we’ve removed the share from DPM we will need to do some changes in AD via ADSI Edit. </p>
<p>The first thing we need to do is find the canonical name of the share, so if you open command prompt on a server with AD tools and Asdiedit installed such as a DC and run the following command. </p>
<p><strong>Change the below in Bold to match your domain</strong></p>
<p>dsquery * cn=ms-sharemapconfiguration,cn=system,<strong>dc=Domain, dc=com</strong> –attr ms-productionSrvShare cn -limit 1000 &gt; C:\shares.txt</p>
<p>&#160;</p>
<p>Once you have run the above command open the shares.txt file on the C drive that would of been outputted   </p>
<p>Example of outputted file</p>
<p><strong>ms-productionSrvShare&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; cn&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; <br />&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; MS-ShareMapConfiguration&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; <br />\\Server\Share&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; def225c9-0816-4192-bcea-46f1fb71f5b6</strong>     </p>
<p>Now open ADSIEDIT but keep the shares.txt file open so we can refer to it</p>
<ul>
<li>Open ADSIEDIT</li>
<li>Expand Domain</li>
<li>Expand DC=Domain, DC=com</li>
<li>Expand CN=System</li>
<ul>
<li>Now select CN=MS-ShareMapConfiguration</li>
<li>Now we need to refer back to our shares.txt file to find the CN name of the share we need to fix the previous versions for</li>
<li>now delete the object that matches the CN file from the shares.txt file</li>
</ul>
</ul>
<p><a href="http://support.risualblogs.com/blog/files/2012/01/image20.png"><img style="border-bottom: 0px;border-left: 0px;padding-left: 0px;padding-right: 0px;border-top: 0px;border-right: 0px;padding-top: 0px" border="0" alt="image" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb20.png" width="850" height="576" /></a></p>
<p>Once that has been done wait for your AD to replicate or force replication.</p>
<p>Now you need to modify the protection group that is backing up the file share in question.</p>
<ul>
<li>Exclude the folder with the issue with previous versions from the backup and update the protection group and wait for consistency check to complete</li>
<li>Re-add the folder we just excluded and update the protection group again</li>
</ul>
<p>Wait for the consistency check to complete and then previous versions should be working again <img style="border-bottom-style: none;border-left-style: none;border-top-style: none;border-right-style: none" class="wlEmoticon wlEmoticon-smile" alt="Smile" src="http://support.risualblogs.com/blog/files/2012/01/wlEmoticon-smile7.png" /></p>
]]></content:encoded>
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		<item>
		<title>Office 365&#8211;Certification Coming Soon!</title>
		<link>http://support.risualblogs.com/blog/2012/01/23/office-365certification-coming-soon/</link>
		<comments>http://support.risualblogs.com/blog/2012/01/23/office-365certification-coming-soon/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 15:58:34 +0000</pubDate>
		<dc:creator>paulw</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Office 365]]></category>

		<guid isPermaLink="false">http://support.risualblogs.com/blog/2012/01/23/office-365certification-coming-soon/</guid>
		<description><![CDATA[Microsoft have recently announced they will be releasing MCITP certification for Office 365. These will be in the form of two exams: Exam 70-323: Administering Office 365 intended for IT professionals who administer Microsoft Office 365 in an environment that may include Microsoft Exchange, Microsoft Lync, and/or Microsoft SharePoint &#8211; link . Once passed you [...]]]></description>
			<content:encoded><![CDATA[<p>Microsoft have recently announced they will be releasing MCITP certification for Office 365. These will be in the form of two exams:</p>
<p><strong>Exam 70-323: Administering Office 365 </strong>intended for IT professionals who administer Microsoft Office 365 in an environment that may include Microsoft Exchange, Microsoft Lync, and/or Microsoft SharePoint &#8211; <a href="http://www.microsoft.com/learning/en/us/Exam.aspx?ID=70-323&amp;Locale=en-us#">link</a> . Once passed you will be awarded with Microsoft Certified <strong>Technology Specialist</strong> (MCTS): Administering Office 365.</p>
<p>AND</p>
<p><strong>Exam 70-321: Deploying Office 365</strong> intended for consultants and IT professionals who plan and implement Office 365. This includes migrations to Office 365 (simple and hybrid deployments) &#8211; <a href="http://www.microsoft.com/learning/en/us/Exam.aspx?ID=70-321&amp;Locale=en-us#tab2">link</a> . Once passed you will be awarded with Microsoft Certified <strong>IT Professional</strong> (MCITP): Office 365 Administrator.</p>
<p><a href="http://support.risualblogs.com/blog/files/2012/01/image15.png"><img style="padding-left: 0px;padding-right: 0px;padding-top: 0px;border-width: 0px" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb15.png" border="0" alt="image" width="273" height="131" /></a><a href="http://support.risualblogs.com/blog/files/2012/01/image16.png"><img style="padding-left: 0px;padding-right: 0px;padding-top: 0px;border-width: 0px" src="http://support.risualblogs.com/blog/files/2012/01/image_thumb16.png" border="0" alt="image" width="244" height="147" /></a></p>
<p>Cheers</p>
<p>Paul</p>
]]></content:encoded>
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